Welcoming International Visitors
This customer service module has been designed for people working in tourism businesses on the coast in England and focuses in particular on welcoming international visitors.
The lessons that follow explore the importance of customer care and its impact on the local and national economy. It highlights a few basics of customer service which can be implemented in your business or place of work straight away. It presents facts and figures about international visitors, describes the key source markets for England’s coast and discusses some ideas about what you need to do to attract and satisfy these international guests.
Once you have successfully completed this module and answered a short multiple choice quiz based on the information you have read, you will move on to learn more about the tourism offer available in your specific region.